POSTAGE AND RETURNS
WE SHIP WORLDWIDE
Please note, all orders placed after 24th December 2020 will be dispatched when our office reopens on Monday 4th January 2021.
We offer free standard shipping Australia wide on all orders over $100
We are partnered with Australia Post. Please note, due to Covid 19, Australia Post are experiencing delays. * Border closures between states may delay arrival of goods.
Please allow up to 24 hours for us to process your order.
We offer free standard shipping on orders over $100. Customers should expect to receive their order in 2-5 business days. This can vary dependant on state and post code.
$10 Express Postage. Customers should expect to receive their order within 1-2 business days. Please keep in mind that our carriers can experience delays in certain circumstances.
If you need an order for a certain date and are unsure of whether it will arrive in time, please email us at email@example.com and we can advise you.
IN STORE PICK UP
Our studio is open for contact free pick up from 22nd - 24th December. 8am-12:30pm.
Please allow 24 hours for your order to be ready for collection. You will receive an email notification when it is ready to pick up from store.
WE CANNOT GUARANTEE INTERNATIONAL DELIVERIES IN TIME FOR CHRISTMAS.
Please allow up to 48 hours for us to process your international order.
International Shipping prices are calculated at checkout. For all International orders queries, please email firstname.lastname@example.org
If you are not completely satisfied with your online purchase, we happy to offer an exchange or credit note by emailing us at email@example.com within 7 days of receiving your goods. Items must be returned in their original packaging and must be unworn. We cannot offer returns or exchanges for pierced earring styles for hygiene reasons.
Custom orders are not eligible for returns.
Sale items are non-returnable unless faulty.
Return shipping charges are not refundable except for faulty items.
If you experience a manufacturing fault with your item, please contact us firstname.lastname@example.org.